| Section: | Warranty Information |
Warranty and Repair
We at Cascade Designs, Inc. take pride in offering the
highest-quality outdoor gear available, and we stand behind everything
we make. If you experience any problems with one of our
Therm-a-Rest®
products, the information below will help you get it repaired or
replaced as quickly as possible.
In order to keep our products in use and out of
the landfills,
Cascade Designs offers a repair service. If you cannot repair your
product yourself (Repair and Maintainance),
return it to the Cascade
Designs
Service
Center.
Products that are returned under warranty or for repair alert us to
potential manufacturing problems of which we might not be aware.
Most
damaged Therm-a-Rest products can be repaired
Policy
and Procedures
Limited
Lifetime Warranty
Cascade Designs guarantees the materials and
workmanship of
our products. We know you rely on our gear for your comfort and safety,
and we are confident that our products are up to this task. This warranty
does not cover damage caused by improper care, accidents, prolonged UV
exposure, or the natural breakdown of certain materials over long
periods of time. If you have a product that is damaged or defective,
please call us at 1-800-531-9531 so we can assess the problem and
recommend a course of action. Cascade Designs will maintain, repair, or
replace defective product at our discretion, and we will repair non-warranty
damage at a fair rate. We ask that you clean products before sending
them to us.
Return shipping charges to the consumer for repaired products
are
covered. Should a product be found defective under this warranty, we
will repair it or replace it at our option. (Therm-a-Rest
self-inflating mattresses more than two-years old will be replaced with
a lifetime-warranted cosmetic-irregular mattress.)
What
is not covered
Normal wear, abrasion,
misuse, alteration,
abuse, taking apart of the product, or improper washing and drying is
not covered. Shipping charges to Cascade Designs for a defective
product are not covered. Cascade Designs will not be liable for
incidental or consequential damages. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply.
How
to obtain warranty service or repair service for field damaged products
Please fill out the Returned Product form
and enclose it with your product. Your name, address, and phone number
are essential to assure proper return of the repaired or replaced
product.
- Products must be clean before they can be
repaired.
- A minimum service charge covers repair cost, handling, and
return shipping for field-damaged products. Service charge
will be
quoted when you call for return authorization. Make your
check payable
to Cascade Designs, Inc. If your product is repaired or replaced under
warranty, your check will be returned.
- Using Cascade Designs’ mailing label,
package and return the product to the Cascade
Designs Service
Center.
- Allow 4-6 weeks for your product to be returned to you. If
it is damaged beyond repair, you will be contacted.
North
America Repair Services
Tel: 1-800-531-9531
Fax: 1-800-583-7583
Address:
Cascade Designs Service Center
4225 Second Avenue South
Seattle, WA 98134 U.S.A.
Monday–Friday, 8:30
a.m.–4:30 p.m. Pacific Standard Time.
Ireland Repair
Services
Tel: +353 (0) 21 462 1400
Fax: +353 (0) 21 463 2583
Address:
Cascade Designs, Ltd.
Dwyer Road
Middleton, Co. Cork, Ireland
Germany Repair
Services
Tel: 0911 - 9773866
Fax: 0911 - 772660
Address:
c/o Werner Zinsmeister
Katharinenstrasse 7, 90762 Fürth
Australian
Repair Services
Tel: 61-2-9966-9800
Fax: 61-2-9966-9811
Address:
PO Box 645
Artarmon, NSW 1570, Australia
New Zealand Repair Services
Tel: 64-4-939-6800
Fax: 64-4-939-6801
Address:
4 Aglionby St , P.O. Box 38-013 , Mail Centre
Wellington, New Zealand
Japan Repair Services
Tel: 81-0256-32-0819
Fax: 81-0256-32-0880
Address:
333 Shimosugoro , Sanjo-shi
Niigata-ken, 955-0093, Japan
You can download a PDF file that includes a return form and a
mailing label:
Returned
Product Form and Mailing Label (7kb)
You’ll need a copy of Acrobat reader (free)
if you don’t have one already:
Or you can write out all of the following information
and include it with the product you are returning:
- Name
- Address (No P.O. boxes)
- City
- State
- Zip Code
- Daytime Phone
- Evening Phone
- The problem with my enclosed product is ...
- If you are returning a Therm-a-Rest®
mattress for repair, please include the serial number (found on logo)
Ship your product to:
Cascade Designs
Service Center
4225 Second Avenue South
Seattle, WA 98134 U.S.A.
If you have any questions, contact:
CASCADE DESIGNS SERVICE CENTER
E-mail Customer Service
or Call 1-800-531-9531
Monday–Friday, 8:30
a.m.–4:30 p.m. Pacific Standard Time.
Search the knowledge base for other articles...
| 
