| Section: | Warranty Information |
Repairs, Parts & Warranty
Sierra Designs guarantees that the materials and workmanship
in
every product we make will stand up to the use for which it was
designed. This warranty does not cover damages caused by improper care,
accidents or the natural breakdown of materials over extended use and
time. All defective or damaged products should be returned to us for
evaluation and will be repaired or replaced at our discretion. Damages
due to accident or improper care will be repaired at a reasonable rate.
Products sent for repair must be cleaned prior to sending.
Have a repairs, parts, or warranty question?
Please fill out the Repairs,
Parts & Warranty Form, and a member of our staff will
respond to you shortly.
Warranty Returns for U.S. Customers
For the quickest service, please follow these instructions:
- Complete the Customer
Repair Request form,
print and enclose in the box with the item(s) you wish to return.
(Note: You need Adobe Acrobat Reader to view and print this form; if
you don't already have it, you can download Acrobat
free of charge. If you are unable to print this form, please include a
handwritten letter providing us with the information requested on the
form.)
- Mark the affected area(s) with a rubber band or masking
tape.
- Pack cleaned items (see Cleaning Items for Repair below) in
a
sturdy box. Please use paper or bubble wrap as packing material.
(please no packaging peanuts).
- Once we receive and evaluate your product, we will call you
to discuss your situation. If there is a cost to the repair, we do
accept Visa and Master Card.
- Please mail the item(s) to the Sierra Designs Warranty
Department at:
Sierra Designs Warranty
516 Industrial Road
St. George, UT 84770
(800) 736-8551
Email: kwilliams@sierradesigns.com
Warranty Returns for Canadian Customers
Please contact Black Water Designs for all Sierra Designs Warranty
Issues:
Black Water Designs
141 Sebastapol Drive
Foymount, Ontario, KOJ 1WO
Tel: (613) 754-2165
Fax: (800) 567-7694
Email: warranty@blackwater.ca
Timing For Repairs
During peak season (Mid-May thru
September) repairs may take up to 4 weeks from the time they arrive at
Sierra Designs. Send your equipment in during the Autumn or Winter
months to avoid this delay and to be sure your equipment is ready
before your next trip.
Shipping Policy
Sierra Designs covers the return shipping charges (UPS GROUND ONLY) for
all items covered by warranty. However, the customer is responsible for
return shipping charges on any parts or items not covered under
warranty.
Cleaning Items For Repair
We require that all items being sent for repair must be clean,
including sleeping bags and tents. Items deemed insufficiently clean
will be returned to the customer unrepaired.
General Information
For additional information on Sierra Designs products, please contact
our Warranty Department at (800) 736-8551, from
8:00 am to 4:30 pm Mountain Time, Monday through Friday.
Search the knowledge base for other articles...
| 
