| Section: | Warranty Information |
Repairs
By law, garments sent in for repair must
be clean; please wash the garment before mailing it. Please be sure to
ship the package with a carrier that can provide tracking and
insurance. Typical turnaround time FOR REPAIRS – with
shipping – is
about six (6) weeks, but may be longer during periods of high volume.
For faster turnaround, please use an expedited shipping service (such
as overnight or 2nd day). Expedited orders will receive priority
processing whenever possible, and will be returned to you via an
expedited method at no extra charge.
Please send the item to:
Patagonia Repairs
8550 White Fir St.
Reno, NV 89523
Include a note with your name, a physical
return address,
daytime phone number, what you are sending in and why, and what you
would like to have happen. The garment will be evaluated and if there
is to be a charge, you will be contacted. If the item is deemed
irreparable, we may, at our discretion, replace it or send a Gift Card
for the last known retail value of the piece. If the garment has
sentimental value, and you would like to have it returned to you rather
than being issued a credit or replacement, please make this very clear
to us in your letter.
Please be sure to ship the package with a carrier that can
provide
tracking and insurance. Patagonia cannot replace packages lost during
return shipment if proof of tracking is unavailable.
Items will be returned to you in a similar fashion as they are
received: ground orders will be returned via ground shipping and
express orders via express shipping.
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