MSR Warranty

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Warranty Information

Tent Warranty - MSR's Double Guarantee

MSR Materials & Workmanship Guarantee

MSR warranties the materials and workmanship in every MSR tent we make to the original owner. If your MSR tent has received proper care, but fails due to a defect in manufacturing, the tent will be repaired or replaced at our discretion. Repairs due to accident, improper care or negligence where MSR is not at fault – including sun degradation, mildew, wear and tear due to hard use – will be performed at a reasonable charge.

MSR Lifetime Pole Guarantee

MSR offers a lifetime warranty, to the original owner, on all MSR tent framework. If your tent pole breaks, MSR will repair or replace it, FREE, for the lifetime of the tent, upon postage paid delivery to the MSR Product Service Center.

This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. All shipping charges are the responsibility of the purchaser. Return shipping and handling is $5 for most items, $10 for tents.

Tent Repairs

Before Sending Tents Back for Repair...

• Contact us for an RA# and correct shipping address prior to sending your tent in for service.
• Provide a detailed description of the problem, including a simple sketch, showing the location of the affected area(s) if they are difficult to find or are very small.
• Mark the affected area(s) with a piece of masking tape, referencing each marked area on your sketch.
• Include your name and phone number so that we can contact you for further information, if clarification is needed.
• Clean the tent prior to sending it in. Repair services does not include cleaning. Tents that are dirty will be returned.

MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00-4:00 PST

MSR Tents (warranty period for body & fly - 3 years) (warranty period for poles - lifetime)

Services Performed:

• Sewing Repairs: $30/hr, $20 minimum
• Poles build-up, per pole: $20
• Builders Fee (first pole only): $15

Stoves

This MSR stove has a limited lifetime warranty. Should this product fail during its life, return it to MSR or an authorized MSR dealer. MSR will repair or replace it at our option, free of charge. Repairs required due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement but will be performed at a nominal charge upon request.

This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser. Return postage will be paid by MSR. MSR shall not be liable for any direct, indirect or incidental damages whatsoever that arise from use of product.

Stove Repairs

Before Sending Stoves Back for Repair...

• Contact us for an RA# and correct shipping address prior to sending your stove in for service.
• Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. We try to stock all obsolete stove parts, but please be advised that some stoves may be too old or damaged to justify repair. Return shipping and handling charge is an additional $5 for most items.

MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00-4:00 PST

DragonFly Overhaul $20.00 (warranty period - limited lifetime)
Services performed:

• Inspection
• Tighten Catch Arm
• Replace Flame Spreader
• Burn Test
• Service Pump

Additional services:

• Replace Fuel Line Assembly and Wick— case-by-case basis

XGK Overhaul $20.00 (warranty period - limited lifetime)
Services performed:

• Inspection
• Sonic Cleaning
• Tighten Catch Arm
• Replace Flame Spreader
• Replace Priming Pad
• Service Pump

Additional services:

• Replace Fuel Line Assembly — $20.00

WhisperLite & WhisperLite Internationale Overhaul $20.00 (warranty period - limited lifetime)
Services performed:

• Inspection
• Tighten Catch Arm
• Replace Legs
• Burn Test
• Replace Burner Rings
• Replace Wick (WhisperLite Internationale only)
• Service Pump

Additional services:

• Replace Fuel Line Assembly — $20.00

Fuel Pump Overhaul $20.00 (warranty period - limited lifetime)
Services performed:

• Replace All O-Rings
• Inspect/Replace Pump Cup
• Pressure Test Seals
• Inspect Check Valve

Additional services:

• Replace Pump Body — $15.00
• Replace Plunger — $8.00

Stove Part Replacement Costs:

• Stuff Sack — $10.00
• Fuel Line — $20.00
• Pump Exchange — $20.00
• XGK Legs — $12.00
• Flame Rings (set) — $10.00
• DF Enclosure — $25.00

• Cookware Limited Warranty

  This MSR cookware has a limited lifetime warranty. Should this product fail during its life, return it to MSR or an authorized MSR dealer. MSR will repair or replace it at our option, free of charge. Repairs required due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement but will be performed at a nominal charge upon request.

  This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser. Return postage will be paid by MSR. MSR shall not be liable for any direct, indirect or incidental damages whatsoever that arise from use of product.

• Snowshoe Warranty

  
  

  USA, Canada and All Other Markets

  
  

  Limited Lifetime Warranty

  MSR Snowshoes are guaranteed against defects in materials and workmanship without time limit. Return shipping charges to the consumer for repaired products are covered. Should a product be found defective under this warranty, we will repair it or replace it at our option.

  This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser.

  Snowshoe Repairs

  Before Sending in Your Repair...

• Contact us for an RA# and correct shipping address prior to sending anything in for service.
• Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. We try to stock all obsolete stove parts, but please be advised that some stoves may be too old or damaged to justify repair. Return shipping and handling charge is an additional $5 for most items.

MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00-4:00 PST

Snowshoes
Services performed:

• Replace Binding — $20

Inspect and Replace as Necessary:

• Straps, Clevis Pins, Washer, Ring, Rivets, Tail Spools and Screws — $10

• Poles Warranty

  MSR poles have a 3-year warranty against shaft breakage. Should this product fail during the 3-year warranty period, return it to one of our authorized repair facilities. We will repair it or replace it at our option, free of charge. This warranty applies to materials and workmanship, excluding wear and tear. Repairs due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement, but will be performed at a nominal charge on request.

  This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser.

  Pole Repairs

  Before Sending in Your Repair...

• Contact us for an RA# and correct shipping address prior to sending anything in for service.
• Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. We try to stock all obsolete stove parts, but please be advised that some stoves may be too old or damaged to justify repair. Return shipping and handling charge is an additional $5 for most items.

Hydration Warranty

MSR Hydration Bladders (Dromedary Bags, DromLite Bags, Hydromedary Systems and CloudLiner Systems) are warranted against manufacturer defects for the period of one year.

This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser.

Hydration Repairs

Before Sending in Your Repair...

• Contact us for an RA# and correct shipping address prior to sending anything in for service.
• Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. We try to stock all obsolete stove parts, but please be advised that some stoves may be too old or damaged to justify repair. Return shipping and handling charge is an additional $5 for most items.

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