Warranty returns and repairs

If you believe you have a product that is defective in materials or workmanship, you can return it to us for warranty evaluation. We will repair or replace it, or, if we find that the item is not defective, provide estimate of the repair cost. It is not necessary to provide proof of purchase. Repairs of items with problems due to normal wear and tear, damage from accidents or misuse will be repaired at a reasonable cost.

Please send your product to us in a clean condition (see cleaning instructions). It should go to this address:

Granite Gear Returns Department
PO Box 278
2312 - 10th Street
Two Harbors, MN 55616

We strongly encourage you to use a shipping method that provides delivery confirmation and\or tracking.

Enclose this information:

Your name
Shipping address
Phone number at which you can be reached during the day
Email address
Brief description of the problem and how it occurred

Turnaround times vary, but generally products will be shipped back within 2 weeks of our receiving them.