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Repairs, Exchanges, and ReturnsGoLite's guarantee is simple: they want you to be happy with your GoLite product. They will replace any gear with a manufacturing defect for the lifetime of the product, free of charge. And if one of their products fails to satisfy you, return it to the store you bought it from or contact our Customer Service department to return it to us for repair, replacement, refund, or GoLite credit, at our discretion. Damage due to wear and tear will be repaired at a reasonable charge to the user. For further details, see belowRepairs If your GoLite gear needs repairing, please call their Customer Service Department during our normal business hours (8am-6pm MST Monday through Friday) at 888-546-5483 (5-GOLITE). One of their representatives will take down the details and give you a Return Authorization Number that needs to be included on the outside of the package when you ship it back to GoLite. Repairs covered by GoLite’s Guarantee are provided to you free of cost. For repairs not covered by GoLite’s Guarantee we will provide you with a reasonable repair charge – they do not seek to run a profit on repairs. Charges for shipping and insuring your package are your responsibility. Please be sure to insure the contents of your package prior to shipping as GoLite cannot be responsible for uninsured packages.By law anything returned for repair must be washed first – if you return an unclean item, we will contact you first and let you know the charge for professional cleaning prior to repairing it. Items sent in for repair or exchange MUST have a Return Authorization Number and should be shipped to the address below via any standard delivery service (e.g. USPS or UPS): GoLite LLC Attn: REPAIRS 6325 Gunpark Drive, Suite 102 Boulder, CO 80301 Exchange and Returns If you purchased your GoLite product from an authorized GoLite dealer, whether in person or online, you should return it to that dealer for return or exchange.If you purchased your GoLite product directly from GoLite and that product fails to meet your expectations, you may exchange or return the product, at GoLite’s discretion. Gear for return or exchange must be in its original condition with the hangtags still attached. If gear is returned in its original condition, you will be refunded the cost of the product, including sales tax. If your GoLite product was received as a gift, you may exchange the product for the same product in a different size or color. If the right size is not available, you may exchange the item for a product of equal or lesser value (MSRP) or receive a credit towards a future purchase. Charges for shipping and insuring your package are your responsibility. Please insure the contents of your package, as GoLite is not responsible for uninsured packages. For product exchanges, GoLite will cover the shipping costs of that product back to you. Please call our Customer Service Department during normal business hours (8am-6pm MST Monday through Friday) at 888-546-5483 (5-GOLITE). One of our representatives will take down the details of your return or exchange and will give you a Return Authorization Number. Items sent in for exchange or return MUST have a Return Authorization Number and should be shipped to the address below via any standard delivery service (e.g. USPS or UPS): GoLite LLC Attn: RETURNS & EXCHANGES 6325 Gunpark Drive, Suite 102 Boulder, CO 80301 If you purchased your GoLite product from an authorized GoLite dealer, whether in person or online, you should return it to that dealer for return or exchange. Search knowledge base for other articles... |
 
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