Our number one priority is to make functional and dependable outdoor products. If you are not satisfied with any Big Agnes product at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Big Agnes for a replacement or refund.
Big Agnes will warranty all of its products against manufacturer defects. We will replace any defective item free of charge and any products damaged due to misuse or accidents will be repaired at a reasonable charge and sent back. Pads will be repaired for a $5 fee plus $5 return shipping. Sleeping bag and tent repairs will be assessed on an individual basis and the customer will be contacted regarding any repairs or charges.
To better serve you we ask that you download our Warranty/Return form. You can also receive this form via email or fax by contacting Big Agnes toll free at 1-877-554-8975. Please fill out the form completely so your return can be processed as quickly as possible. Also include a note with any extra information you think we may need and if you have a time constraint we should know about. Most repairs/returns will take 2-3 weeks to process and return.
Warranty/Return items can be sent to:
Via Ups or FedEx:
Big Agnes Returns Dept.
735 Oak Street
Steamboat Springs, CO 80487
Via US Postal Service:
PO Box 773072
Steamboat Springs, CO 80477
Before sending back a pad for warranty, read the information below for assistance and helpful tips. This may save you time and money.
Pads. All of our pads come with a repair kit that includes a patch kit and in some cases a new o-ring and valve. You can find a leak by submerging the fully inflated pad into a sink or bathtub full of water and looking for air bubbles.
If you see bubbles coming from the valve, try the following procedures:
Insulated Air Core pad: unscrew the valve all the way and firmly pull the valve cap off. Remove the o-ring and replace it with the one provided in your repair kit. Firmly press the valve cap back on the valve. We recommend you inflate the pad again to determine if the problem has been fixed.
Any other pads with a leaky valve: return the pad to us for inspection.
Small pinprick: we recommend using just the glue provided in your repair kit. To do this fully deflate the pad and place the glue over and around the hole. Let glue dry 4-5 hours before re-inflating.
Larger hole or tear: use the patch material provided in your repair kit along with the glue. Fully deflate your pad. It is best to cut the patch material larger than the hole or tear before applying any glue. Place the glue around the hole or tear slightly larger than your patch to ensure a better seal. Let the glue dry for 3-5 minutes and then apply the patch, pressing firmly around the edges and smoothing out any wrinkles. Let the patch dry 4-5 hours before re-inflating.
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