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| Section: | Warranty Information |
Our number one priority is to make functional and dependable outdoor
products. If you are not satisfied with any Big Agnes product at the
time you receive it, or if one of our products does not perform to your
satisfaction, return it to Big Agnes for a replacement or refund.
Returns/exchanges
Big Agnes will warranty all of its
products against manufacturer defects. We will replace any defective
item free of charge and any products damaged due to misuse or accidents
will be repaired at a reasonable charge and sent back. Pads will be
repaired for a $5 fee plus $5 return shipping. Sleeping bag and tent
repairs will be assessed on an individual basis and the customer will
be contacted regarding any repairs or charges.
To better serve you we ask that you download
our Warranty/Return form.
You can also receive this form via email or fax by contacting Big Agnes
toll free at 1-877-554-8975. Please fill out the form completely so
your return can be processed as quickly as possible. Also include a
note with any extra information you think we may need and if you have a
time constraint we should know about. Most repairs/returns will take
2-3 weeks to process and return.
Warranty/Return items can be sent to:
Via Ups or FedEx:
Big Agnes Returns Dept.
735 Oak Street
Steamboat Springs, CO 80487
Via US Postal Service:
PO Box 773072
Steamboat Springs, CO 80477
Before sending back a pad for warranty, read the information below for
assistance and helpful tips. This may save you time and money.
Pads. All of our pads come with a repair kit that includes a patch kit
and in some cases a new o-ring and valve. You can find a leak by
submerging the fully inflated pad into a sink or bathtub full of water
and looking for air bubbles.
Leaky Valve
If you see bubbles coming from the valve, try the following procedures:
Insulated Air Core pad: unscrew the valve all the way and firmly pull
the valve cap off. Remove the o-ring and replace it with the one
provided in your repair kit. Firmly press the valve cap back on the
valve. We recommend you inflate the pad again to determine if the
problem has been fixed.
Any other pads with a leaky valve: return the pad to us for inspection.
Leak/Hole
Small pinprick: we recommend using just the glue provided in your
repair kit. To do this fully deflate the pad and place the glue over
and around the hole. Let glue dry 4-5 hours before re-inflating.
Larger hole or tear: use the patch material provided in your repair kit
along with the glue. Fully deflate your pad. It is best to cut the
patch material larger than the hole or tear before applying any glue.
Place the glue around the hole or tear slightly larger than your patch
to ensure a better seal. Let the glue dry for 3-5 minutes and then
apply the patch, pressing firmly around the edges and smoothing out any
wrinkles. Let the patch dry 4-5 hours before re-inflating.
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