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Return Policy / Order Returns
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| Section: | Shopping |
Category: | Shopping |
Return Policy
Tested Trusted Guaranteed
ProLite Gear hopes every product you purchase exceeds your expectations, but realize this may not always be possible. We will accept all new returns within 30 days of delivery.
All Returns and Exchanges must be arranged through our ProLiteGEAR.com Customer Service On-line Authorization Request.
The merchandise must be in new condition and in the original packaging with all of its paperwork. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.
Please allow 10-15 business days to inspect your return and process your refund.
Returns by Mail
- On ProLiteGEAR.com click on Customer Service --> Order Returns. Select the Order Number you wish to return.
- Select(check the select box) the items you wish to return. Fill in the reason you are returning the product(s). Click the button at the bottom of the page labeled "Return Selected Items".
- On the next page click the link labeled "Click here to download your Return Authorization Certificate." Print this out and place it in the box with the product you wish to return. Click the link labeled "Click here to download your shipping label to use." Print this out and use it for the shipping label.
- Insure your package and mail to:
ProLite Gear Returns Dept.
421 West Griffin Dr. Suite 1
Bozeman, MT 59715
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