ProLite Gear is 100% dedicated to Lightweight Backpacking, Ultralight Backpacking, and Fast and Lite Mountain Sports. We stock the highest performance lightweight equipment! Gear you won't find in your local stores.
1) Go to http://www.ProLiteGEAR.com
2) Login using your email address and password you used to create the
order.
3) Our Account Access screen will be displayed.
4) Click on "Order History".
5) Your Order History will be displayed along with the current status.
6) To get the your tracking number click on the order number.
7) The Order will be displayed. If the order has shipped, Shipment
Information will appear at the bottom of the screen. Click the
"Shipment ID" to view the details for that shipment.
8) Look at the "Tracking Number:" field to get your tracking number.
9) Copy that number and visit the carriers website
10) Click on the "tracking" tab on the site.
11) Paste your tracking number into the form and press the "Track"
button.
12) Your package status will be displayed.
During checkout, enter your shipping address and select
a
shipping option. We will automatically calculate shipping costs for the
products you selected before you have to enter your credit card
information.
Expected arrival dates are for domestic orders placed Monday-Friday.
** Place your order by 12 noon Mountain time
time
Monday through Thursday for next-day delivery.
*** Place your order by 12 noon Mountain time
time
Monday through Friday. 2-Day deliveries are not delivered on Saturday or Sunday. For Example If you order a 2-day on a Thursday you will receive your order the next Monday.
*
If expected arrival date falls on a holiday, the next day will become
the estimated arrival date.
Estimated Arrival Dates Do Not Apply to:
Deliveries to Alaska, Hawaii, PO boxes
and rural areas
Deliveries made to U.S. territories, APO, FPO and
international addresses
Items that must be sent by ground-shipping only: hazardous,
flammable and oversize items as noted in the product information
Items that are out-of-stock at the time of ordering
Please Note:
Estimated arrival dates are not
guaranteed. Weather delays and other unforeseen circumstances may
impact delivery time.
Some items require a signature for delivery.
For shipping-related questions, please contact us directly
at 406-582-0508.
ProLitegear.com offers Free
Shipping as a shipping option on
orders over $50.
*free shipping
limited to lower 48 United States.
How are we able to offer No Sales Tax?
ProLitegear.com
is located in Bozeman, Montana. Montana doesn't charge a Sales Tax, and
so we don't have to charge you one for purchasing from our store.
On a $500 order this can save you $30, $40, or more. And with
our free shipping on orders over $50 that can really add up to big
savings.
When comparing prices, make sure to take sales tax and shipping into
consideration.
Shipments outside the U.S.A. may
be subject to taxes, tariffs, duties:
These EXTRA fees are YOUR responsibility and must be paid upon receipt
of the shipment. The rules for these fees vary by country, and your
local government determines the duty and customs charges. Customs
procedures may delay shipments. ProLite Gear does not discount
prices or mark orders as "Gift" so that the
charges are deferred. These costs are not included in shipping charges.
If an international package is refused and sent back, ProLite Gear will
refund the cost of the product only. Shipping charges incurred before
or after the refusal are not refunded.
Will you mark the item as
a gift or reduce the amount
reflected
on the shipping paperwork so that I don't have to pay as much customs
or tarriffs?
No. Please do not ask us to do this, we will not do it.
What shipping method is
used for international orders?
We ship international orders using USPS Global Express.
Why hasn't my
International Order Shipped?
International
Orders are subject to a 3-4 day delay while credit card information is
verified. Additional bank and billing information may be requested.
I placed an International
Order, why are you
contacting me for additional billing information?
Additional
bank and billing information may be requested on International Orders
if we are unable to fully validate the billing information you provided.
How do I make a return or exchange?
If you would
like to return/exchange your items please reference Order Returns below
We ask that our customers pay for
return shipping back to us.
We
only pay for return shipping as a result of shipping errors on our
part. If you are interested in an exchange, we will then cover the cost
of shipping back to you.
What if my product becomes damaged
or is defective?
If after
using your item(s) and your product becomes damaged or is defective,
please contact the manufacturer directly to see if it falls under their
warranty. We will not cover the shipping costs to the manufacturer.
USPS does not ship on the following holidays as well
Columbus Day
Veterans Day
Christmas delivery
If placing your order with FedEx or USPS shipping and you would like to receive your package in time for Christmas, please place your order on or before December 14 to ensure arrival. FedEx Express shipping is available with Two-day or Overnight options if you would like to receive your package in time for Christmas after December 14.
We offer free shipping to the lower 48 states in the United States if your order exceeds $50. If free shipping is selected, we reserve the right to choose the method of delivery. We choose the carrier based on weight and the total amount of your order.
Our
site updates within seconds when a product goes out-of-stock. We are
not able to create individual future orders for out-of-stock products.
Though we do
our best to make sure the
products we offer are always available, we occasionally sell
out of particular items and are unable to fill your order. In this case
we will contact you immediatley.
Sale prices on out-of-stock items
Sale prices are for items that we
currently have in stock. If you come upon an item
that reads "out of stock" the sale price will not be covered on these
items.
If you need to cancel an order after it
has already gone through, please email us at service@prolitegear.com or
call 406-582-0508. Our business hours are M-F 8:30
am to 4:30 pm Mountain Time. If your order
has already been shipped, you can either refuse the package or send it
back marked "Return to Sender." Once we receive the package back we
will credit your account. You will receive an email verifying your
cancellation.
Sale prices are for items that we
currently have in stock. If you come upon an item
that reads "out of stock" the sale price will not be covered on these
items.
RETURN POLICY: ProLite Gear hopes
every product you
purchase exceeds your expectations, but realize this may not always be
possible. We will accept all new returns within 30 days of delivery.
All Returns and Exchanges must be
arranged through our ProLiteGEAR.com Customer Service On-line
Authorization Request.
The merchandise must be in new
condition and in the
original packaging with all of its paperwork. All hang tags must be
included in the return. Items returned without the original packaging
and hang tags are subject to a 15% restocking fee or denial of return.You will receive the refund upon our receipt and
inspection of the merchandise.
Follow
these simple steps.
1. Login to your Account
2. Go to Account Information, go to Order
Returns, find your order,
choose the items to return and print your packing list.
3. Pack the list inside of your
package with the item(s) to return.
4. Send your return package
with your choice of carrier.
All returns
should be sent to the
following address:
ProLite Gear
Returns
421 W. Griffin Suite #1
Bozeman, MT 59715
USA
Please
contact us at 406-582-0508 with any questions,
available during our hours Mon-Fri:
8:30am-4:30pm Mountain Time
It
can take up to two weeks for return packages to reach us and to be
checked in (additional time may be needed after weekends and holidays).
Once your return is checked in, please allow 3-4 business days for your
bank to register the credit onto your account. As soon as your package
is checked in, you will be notified via email.
It's
easiest to handle an
exchange as a separate invoice from the original order.
We suggest that if you are wanting to receive your item(s) quickly,
please place a NEW ORDER for the items you would
like and then follow our returns
procedure. Your return will be credited to your
credit card when it's received. Any new order will be a new charge.
If you do
not want to have a new charge
on your card, you may send back the return following our returns
procedure
Please keep in mind that there is
a possibility that the item you need
will go out-of-stock before we receive your package.
If
you receive a product that was damaged in shipping, please contact us
as soon as possible. Please have your invoice number ready, which can
be found on the packing
slip.
If
we have the same product in stock, we can send you a replacement
product, and provide you with a pre-paid shipping label for the return.
Please contact us by phone 406-582-0508 or email customerservice@prolitegear.com
for further help.
Will you share my
information with other companies?
We will not share any customer information, including your email
address, with other companies.
Is my credit card
information secure?
All purchase transactions are conducted over an encrypted connection
using Secure Sockets Layer (SSL). Your web browsers will indicate that
a secure connection is in place during the checkout process. (look in
the status bar at the bottom of your screen)
ProLite Gear has chosen to carry
gear by top manufacturers;
however,
we understand that an item may become defective upon usage. If after
using your item(s), your product(s) becomes damaged or is defective,
please contact the manufacturer directly to see if it falls under their
warranty. If need be, we can provide you with the manufacturers contact
information. Please look below and under Manufacturers Phone Numbers.
We will not cover the
shipping costs to the
manufacturer or to us.
